Swing Shift Security Supervisor

Minimum starting pay for this role is $30.00. Additional consideration will be given, depending on relevant qualifications and experience.

Swing shift supervisor will be responsible for the operation of the swing shift (3p-11p). The supervisor will serve as the lead representative of management during many shifts. The supervisor may be called on to interface with guests/general public/staff/vendors and is expected to display professionalism and pride at all times. The supervisor is expected to lead the swing shift team and demonstrate superior knowledge, judgement and standards of conduct on an ongoing basis.

Essential Functions

• Supervise and oversee all Officer functions during Swing Shifts
• Lead by example, ensuring all Officers adhere to appropriate protocol and guidelines while performing their duties. This is especially important in the area of taking a service-oriented approach to interacting with guests as well as AOP staff and when necessary, diffusing conflict.
• Ensure all assigned duties are carried out in a professional and timely manner.
• With managers, participate in keeping records of guard card applications, certification status, and expiration deadlines.
• Participate in the ongoing maintenance of the department’s Guard Card program. This includes keeping records of applications, certification status, and expiration deadlines.
• Participate in training opportunities – internal and external – for all officers. This will include an active role in the deployment and practice of action drills (earthquake, fire, active shooter, civil unrest, tsunami etc.)
• Oversee the logging and storage of all Lost & Found items.
• Complete all administrative tasks as assigned. These are to include detailed attention to incident reports, employee/guest injuries, inventory records, activity reports, time sheets etc.
• Participate in drafting and delivering annual Officer evaluations. In addition, quarterly “One on Ones” will be conducted with each Officer assigned to your Shift.
• Participate in weekly staff scheduling (using the When to Work system), ensuring coverage in all relevant and applicable areas
• Promote professional conduct by all officers. This includes discretion when entrusted with sensitive information and/or when confidential situations arise.
• Understand this position is considered to be a “working supervisor”. It includes working standard shifts, patrols, responding to calls for assistance, etc.
• Report all relevant incidents/conflicts to management, in a timely manner.

Knowledge & Skills

• Maintain a working knowledge of resources available including computer, telephone, radio, property surveillance cameras, bag screening system, alarms and other systems as trained.
• Supervise officers in a leadership role, effectively supporting, mentoring and developing officer performance.
• Be able to recognize the strengths and weaknesses of the team and individual officers, recommend solutions to managers.
• Effective verbal and written communication skills.
• Ability to remain calm and act decisively under pressure.
• Ensure officer adherence to appearance policy.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have a High School diploma or equivalent
• Must speak fluent English. Other spoken languages a plus
• Previous security officer, OIC experience or current Guard Card status a plus
• Previous customer service experience also a plus
• California driver’s license in good standing, driving is required occasionally

Physical Demands

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50lbs.
• Ability to pull and push up to 0-100lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.

Mental Demands

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or guests.

Work Environment

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various temperature, humidity or wetness
• Wet, dirty, uneven surfaces and walkways
• Exposure to confined spaces
• Exposure to bio-hazards

Interested and Qualified?

If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by HireSelect:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the PCI aptitude assessment.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two to three weeks. If you do not hear from us within that time, feel free to reapply in the future as other opportunities arise. Thank you so much for your interest in the Aquarium of the Pacific! Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.

APPLY NOW