Security Officer I - Grave Shift

Security Officers at the Aquarium of the Pacific are responsible for controlling and maintaining a safe and secure environment both for guests and employees. You are expected to display a sense of pride and professionalism that are indicative of an industry leader, visibly recognized through your actions and attitude by co-workers, aquarium staff, volunteers, contractors, and guests alike. Grave Shift ( 11:00 PM to 7:00 AM PM)

ESSENTIAL FUNCTIONS

• Respond to medical emergencies, providing an appropriate level of First Aid care and CPR response within acquired certified scope of medical training.
• Answer guest questions and offer Aquarium operating information.
• Provide crowd management/control when necessary.
• Assume responsibility for any issues that pose a safety hazard to employees or guests and mitigate those issues as soon as practical.
• Complete all departmental paperwork including daily activity log and incident reports.
• Respond to and defuse any potentially hostile situations.
• Attend ongoing training for guard card and related subjects to enhance qualifications as a Security Officer.
• Operate CCTV surveillance system and conduct regular patrols of Aquarium property.
• Respond to assignments such as VIP and cash escorts.
• Additional responsibilities may be delegated due to the culture of the aquarium.

KNOWLEDGE & SKILLS

• Have a working knowledge of resources available including computer, telephone, radio, property surveillance cameras and alarm systems as trained.
• Ability to interact positively with guests in all types of situations and to de-escalate any potential hostile or aggressive situation.
• Ability to work in a fast-paced environment, successfully handling multiple tasks such as daily activity log, key and radio control forms, vehicle deployment, lost and found and control of deliveries admitted onto Aquarium property.
• Ability to meet scheduled Grave Shift ( 11:00 PM to 7:00 AM), including weekend and holiday periods.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

• Must have a High School diploma or equivalent.
• Must speak fluent English. Other spoken languages a plus.
• Previous security officer experience or current Guard Card status a plus.
• Previous customer service experience also a plus.
• Possess a valid CA driver’s license (minimum of 3 years driving experience).

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit, stand and walk for long periods of time.
• Ability to run.
• Ability to balance, bend, squat, climb, kneel, twist.
• Ability to lift and carry up to 0-50lbs.
• Ability to pull and push up to 0-50lbs.
• Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills.

MENTAL DEMANDS

The mental demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Resilience and ability to maintain composure, manage emotions and professionally handle a range of situations in fast-paced work setting.
• Ability to maintain composure and handle difficult situations with professionalism.
• Strong problem-solving skills to analyze issues and find effective solutions.
• Ability to prioritize tasks and work efficiently under pressure.
• Flexibility and adaptability to handle changes in schedules or responsibilities.
• Critical thinking and decision-making abilities to handle complex situations.
• Empathy and emotional intelligence to understand and respond to the needs of colleagues or customers.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Exposure to various in temperature, humidity, or wetness.
• Wet, dirty, uneven surfaces and walkways.
• Exposure to confined spaces.

INTERESTED & QUALIFIED?

If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by Hire Select:

1. You will complete a brief web application;
2. You will attach or build your resume;
3. You will complete the PCI aptitude assessment.

Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two to three weeks. If you do not hear from us within that time, feel free to reapply in the future as other opportunities arise. Thank you so much for your interest in the Aquarium of the Pacific!

Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.

APPLY NOW