Guest Support Specialist-Call Center
Part Time/ 20-32 Hours per week/ $17.50 per hour
The Guest Support Specialist is responsible for fulfilling a wide array of duties that include providing outstanding services to Aquarium guests, working the phones, assisting departments with booking information, and processing email, mail and uniform requests. Individuals are expected to interact with guests in a positive manner at all times. They may be called upon to assist in maintaining high standards service around the Aquarium or to perform other tasks as needed.
ESSENTIAL FUNCTIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
- Providing outstanding service to all Aquarium guests
- Working the phones – taking various types of reservations (individual, group, school, member events, etc.), answering questions, providing information about Aquarium promotions and programs
- Assisting other departments and management by providing data on status of bookings and other Aquarium programs
- Communicating and coordinating with other departments about upcoming events
- Processing email, mail, and uniforms
- Other duties as assigned
KNOWLEDGE & SKILLS
- Ability to multi-task
- Communicate well with guests, always remaining polite, courteous and helpful
- PC knowledge
- Basic data entry skills
- Understanding of basic office systems including, phones, computers, and mail processing machine
- Understanding of Microsoft Office software applications
- Effective written and oral communication skills
QUALIFICATIONS
The qualifications described here are representative of those that an individual must possess to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Position requires availability on both weekdays and weekends, including holidays as needed.
- Previous customer service experience is required
- Previous live chat customer support experience
- Previous experience with Gateway ticketing system is preferred
- Previous experience at the Information Desk is preferred
- Previous experience in a Guest Support Center or similarly fast paced, customer-centric call center environment is preferred but not required
- Spanish speaker preferred but not required
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by the individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to sit for long periods of time using computer and telephone headset
- Ability to balance, bend, squat, climb, kneel, twist
- Ability to lift and carry up to 0-25lbs
- Ability to pull and push up to 0-20
- Full functional range of motion in all major body joints from reaching, twisting, bending, simple and power gripping, fine and gross motor skills
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exposure to confined spaces
- Extended periods of sedentary activity
INTERESTED & QUALIFIED?
If you meet the requirements of this position, click on the link below to “APPLY NOW.” You will be directed to our web application process, the successful completion of which is required by all applicants. There are THREE simple steps to this process, which is administered by Hire Select:
- You will complete a brief web application;
- You will attach or build your resume;
- You will complete the PCI aptitude assessment.
Upon completion of all THREE steps, your submission will be forwarded to our hiring team for consideration. If you are among the most qualified applicants, we will contact you within two to three weeks. If you do not hear from us within that time, feel free to reapply in the future as other opportunities arise. Thank you so much for your interest in the Aquarium of the Pacific! Aquarium of the Pacific is an equal opportunity employer. We welcome and celebrate diversity and are committed to creating an inclusive environment for all staff.