Gateway Connect Terms & Conditions

Terms of Use: No refunds or exchanges. Aquarium of the Pacific reserves the right to refuse admission, control occupancy or eject any person whose conduct is deemed by the management to be disorderly or fails to comply with terms and conditions herein. The commercial use of photos or video taken during your visit is strictly prohibited without full written consent of the Aquarium of the Pacific. Unless written consent is obtained from the Aquarium of the Pacific, this ticket or its image cannot be used in any advertising, promotion, or other trade purposes. The Aquarium of the Pacific is not responsible for lost or stolen personal items.​​

Guest acknowledges that the use of AOP may involve dangerous recreational activity, which may involve the risk of serious injury, death or property damage/loss, and, mindful of that acknowledgment, guest assumes full responsibility, to the exclusion of AOP, for any injury, death or property damage/loss sustained by guest arising out of guest’s use of AOP. Guest agrees this Release is intended to be as broad as permitted by California law, which governs it. I have read this release and fully understand that I am releasing AOP for all liability for personal injury, death and property damage/loss sustained by me/guest and that I am doing so in consideration for being able to use the Aquarium. AOP reserves the right to post additional terms and conditions on its website.​

Exhibits, shows, experiences, services, and other offerings may be modified or unavailable, limited in availability or capacity, and are subject to restrictions, and change or cancellation without notice.

By purchasing a ticket, making a reservation and/or entering the Aquarium of the Pacific, you agree to hold harmless the Aquarium of the Pacific, its staff, Board of Directors, and the City of Long Beach from any resulting injuries, illnesses, or other inherent risks to you and your family, including potential exposure to COVID-19.​

Aquarium Safety Guidelines and Information